General – Payment Terms

Payment by credit or debit card

You may pay your Goldfish account by credit or debit card if you choose. This is the default method of payment and will always be your initial method of payment when you sign up.

When you pay by credit or debit card, services, such as business telephone numbers, are paid for in advance each month, where individual chargeable transactions, such as calls, are paid for from a credit balance that you need to maintain on your account.

Payment by Direct Debit

We can also offer you payment by Direct Debit. When you pay by Direct Debit, services, such as business telephone numbers, are paid for in advance each month, where individual chargeable transactions, such as calls, are invoiced and claimed by Direct Debit at the end of each month (or billing period).

When you sign up for Direct Debit, you will be given more information about the date of collection and regular payment amounts.

Please note that when you sign up and choose Direct Debit as a method of payment, you will still be asked for Credit or Debit card details for your initial month of services.

Note that quarterly or annual payment frequencies are not available to Direct Debit customers.

Alternative payment frequencies

We offer payment options of quarterly or annually in addition to our monthly payment option on some services. 

If you’ve paid in advance for a service that you cancel before the end of quarter or year, then we’ll refund the number of whole months left of your service pro-rate with your original payment. You should request this when cancelling a service by sending us an email. 

Collection of payments

We collect payments automatically from your card as soon as these become due each month. You do not need to do anything in order for us to collect a payment. Provision of services is conditional on you maintaining valid payment details on your account.

If we are unable to collect a payment from you because it is declined or because the payment details are invalid, then we’ll send you a reminder immediately to let you know there is a problem. If we haven’t heard from you after 10 days then we will restrict service on your account and send you a final reminder. If after a further 30 days, we have not heard anything from you then we may withdraw services from your account. Generally, we would recommend keeping a back up card on your account which can be used in the event that the main card expires or is declined.