Landlines & Mobiles

Forwarding to a Mobile or Landline

Firstly, you’ll need to make sure that you have credit available on your account. Diverting calls to an Irish mobile number costs 14.5 cents per minute, and to an Irish Landline is 1.8 cent per minute. Alternatively, sign up to pay by Direct Debit via your Control Panel.

Log in to your Goldfish account, and select “Your Numbers”. From here, click on the number that you would like to set to forward to – either your landline or mobile phone.

Step 1: Setting up the divert

If you look on the right-hand side of the screen, you will see the ‘Routing Wizard’ button. Click on this to open the routing steps menu.

Goldfish routing

From the drop-down list, select ‘Send the call to one or more internal/external destinations’ as shown in the below image. 

Step 2: Entering the numbers you want to forward to

We now need to enter the numbers to divert to. Each FULL number needs to be on its own individual line, so for example, you could put a mobile number on the FIRST line and a landline number on the SECOND line as shown below.

Additionally, there are some Advanced Settings that may interest you:

  • Music Whilst Ringing. If you’d like your caller to hear music instead of ringing while the call is waiting to be answered then select this option.
  • Connection Whisper. This can be used to determine which line the call is coming in on. When you answer a call, our system will playback the specified audio file to you immediately after you answer the call.
  • Call Delivery Assurance. This will detect and avoid the call being answered by an answering machine on the forwarded number. To answer calls, simply press 1 on your keypad when you hear the prompt
  • Caller ID To Present. The number presented when forwarding the call to you can be substituted with one of the numbers on your account.

Step 3: Finishing off and Adding Call Credit

Once you have entered the numbers you wish to divert to, you can either finish the call by going to voicemail or just hang up.

From now on, your calls will be forwarded to the chosen destination. However, you will need to make sure you have an active call plan or call credit applied to your account in order for calls to be forwarded. Follow the steps below to add some call credit to your account:

  • Log in to your account by clicking on “My Goldfish”.
  • Click on “Add call credit”.
  • Select an amount you want to add to your account.
  • Process the payment and your credit will be added to your account.