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We issue a full breakdown of all calls and the price of each call from within your account. Go to Invoices > Billing – Calls & Faxes and you’ll see a monthly list of calls made and received through your account. If you feel there is an error, contact our support team and they’ll be able to assist you.

If you do not have an existing call plan on your account, you will need to add call credit in order to make outbound calls to chargeable destinations.

There is no minimum contract length. We offer free cancellation and you can cancel at any time from within your online control panel.

If you’ve forgotten your password, you can easily reset this using your login email address. If you don’t know the email address you use to login, you can contact our support team who will be able to assist you.

You can cancel your services at any time from within your account in the Cancel a Service section. Select the items you wish to cancel and then click on Cancel. We will send a confirmation email to the associated email address for the account containing a link you need to click on. This will fully cancel the service. Please note that if this last step is not done, the items will remain on the account and you will still be charged going forward.

Unfortunately we only accept payment via Credit/Debit Card or Direct Debit.

Once logged into your account, go to Your Profile and you’ll be able to change your account details.

You can upgrade your call plan from within your online control panel by going to Your Numbers where you can upgrade to one of our existing call plans. If you can’t find a call plan for you, contact our Sales team who’ll be able to assist you.

You’ll see an option on your online control panel for Direct Debit; here you can set up a new Direct Debit where you will be invoiced depending on what date your billing date falls on.