We support .mp3 and .wav file formats. If your audio file is of a different format you will need to convert this before uploading it to your account.
How do I upload an audio file?
Go to My Audio Files from your online control panel and there will be an option to Upload a New File.
Where can I set my own on hold music?
Once you’ve uploaded your audio file, you can assign it as hold music by ticking the Use this file for music on hold checkbox in the Audio File Details section.
Can I use popular songs for my hold music?
You need to have the permission of the copyright holder in order to use 3rd party or well-known popular songs for your hold music. Alternatively, you can use royalty-free music.