We recommend enabling call forwarding from your online account instead of directly on your handset as this could lead to issues with the call forwarding. Enabling call forwarding from your account allows you to manage this from anywhere with an Internet connection, giving you more flexibility.
How do I transfer calls on my desk phone?
Different handsets offer different ways to transfer calls, but generally speaking they will have a transfer button which you can press and then enter the number you wish to transfer the call to. For more specific guidance, check the instruction manual for the handset or contact our experienced support team for more assistance.
Do you support BLF (Busy Lamp Field)?
Yes, provided it is with a compatible handset to our VoIP platform.
Do I need a VoIP phone or can I use my existing analogue phone?
While you can use a VoIP adapter to connect to an analogue phone, you’ll get the best out of the service by using a fully equipped VoIP handset.