You can upgrade your call plan from within your online control panel by going to Your Numbers where you can upgrade to one of our existing call plans. If you can’t find a call plan for you, contact our Sales team who’ll be able to assist you.
How can I set up a Direct Debit?
You’ll see an option on your online control panel for Direct Debit; here you can set up a new Direct Debit where you will be invoiced depending on what date your billing date falls on.
What is Click to Dial and how does it work?
Dial by URL is a feature that allows you to initiate a call simply by clicking a specially formatted hyperlink on a web-browser, CRM system or other computer-based links. It does this by means of a specially formatted hyperlink which we provide to you in order to make an outbound call. See Dial by URL for more information.
Can I download my call recordings?
Yes, you can download and listen to your call recordings at any time from the Call Recording section in your online control panel.
Can I choose to record only some calls?
Yes, you have options to only record inbound or outbound calls as well as certain numbers or extensions in your account.
Can I legally record all phone calls?
Yes. It is legal to record a phone call, provided you then don’t breach any laws relating to privacy, harassment or extortion with the recording. We do recommend adding an audio file at the beginning of each call to alert callers that calls are recorded.
How can I add Call Recording to my account?
You can add Call Recording at any time from your online control panel. Go to Call Recording and then click on Subscribe to Call Recording.
What audio file formats do you support?
We support .mp3 and .wav file formats. If your audio file is of a different format you will need to convert this before uploading it to your account.
How do I upload an audio file?
Go to My Audio Files from your online control panel and there will be an option to Upload a New File.
Where can I set my own on hold music?
Once you’ve uploaded your audio file, you can assign it as hold music by ticking the Use this file for music on hold checkbox in the Audio File Details section.