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It’s likely an issue with the configuration of the phone or with the SIP ALG setting on your router. Contact our support team and they’ll be able to investigate this for you.

Calls to standard Irish landlines and mobiles during peak hours are 1.8 cent and 14.5 cent respectively, and off-peak they are 1 cent and 10 cent respectively. You can see a full list of our call charges here.

Yes, these are charged at a more premium rate, see our call charges page for more info.

You can change what number you present on outbound calls from within your control panel, so long as it is a number you currently own or have permission to use.

Yes, any call to another Goldfish.ie number is free.

Technically you get unlimited lines with each number you subscribe to, meaning we will not limit you to one or two simultaneous calls. If you receive twenty calls all at once and you have the VoIP device capable of supporting that amount of incoming calls, then they shall all ring on your device.

Yes, as our service is cloud-based, you can be anywhere in the world with an Internet connection and receive calls for free.

Yes, these are charged at a more premium rate, see our call charges page for more info.

Yes, you can input numbers to be blocked from within your online control panel under the Inbound Call Filtering section.

No, you can operate our service by simply adding call credit to your account. However to get the most out of the service, adding a call plan is preferable.