If your VoIP device is not connected to the Internet, it will not be able to receive calls, but you can choose to forward calls to an external number in the meantime, ensuring you can continue to take calls. You can do this from your online control panel. If you have a widespread issue and cannot access the Internet at all, contact our support team and they’ll be able to assist.
How much bandwidth do VoIP calls need?
You need a minimum of 150kbps (that’s 0.15 Mbps) up and down for a single VoIP phone and an additional 120kbps (0.12 Mbps) for each additional phone you have.
I’ve been advised to turn off SIP ALG, how do I do this?
Each router will have a different method to accessing SIP ALG settings. Some will have a designated setting in your router control panel whereas others you will need to Telnet in. On rare occasions, the router will not give you the option of turning SIP ALG off at all, in which case you would need to replace the router with one that does.
I think I’ve been charged extra for my calls. How can I find out?
We issue a full breakdown of all calls and the price of each call from within your account. Go to Invoices > Billing – Calls & Faxes and you’ll see a monthly list of calls made and received through your account. If you feel there is an error, contact our support team and they’ll be able to assist you.
What are your call charges?
Calls to standard Irish landlines and mobiles during peak hours are 1.8 cent and 14.5 cent respectively, and off-peak they are 1 cent and 10 cent respectively. You can see a full list of our call charges here.
Can I call premium-rate numbers?
Yes, these are charged at a more premium rate, see our call charges page for more info.
How do I change my Caller ID?
You can change what number you present on outbound calls from within your control panel, so long as it is a number you currently own or have permission to use.
Are internal calls free?
Yes, any call to another Goldfish.ie number is free.
Is call quality better or worse than traditional landlines?
Generally speaking, call quality is just as good or even better than traditional landlines. The audio quality is determined by the amount of bandwidth your Internet connection has as well as the quality of hardware you are using.
How many lines do I get? Can I receive multiple calls at the same time?
Technically you get unlimited lines with each number you subscribe to, meaning we will not limit you to one or two simultaneous calls. If you receive twenty calls all at once and you have the VoIP device capable of supporting that amount of incoming calls, then they shall all ring on your device.