It’s €5 to port a number to us from another provider.
How long does it take to port a number?
Once we have verified the porting forms that we send to you and take payment, the port can be undertaken very quickly, usually on the same working day. We will ensure there is little to no gap in your service.
How can I port a number to Goldfish.ie?
To begin the process all you need to do is download a copy of our porting form from our website, print it off and complete it before sending it back to us at support@goldfish.ie. We’ll also need a copy of your existing landline phone bill. Once we have received these, you’ll be issued with a one-off €5 porting fee in your account. Once we receive payment, the port shall go ahead, usually taking no more than 48 hours.
Do I need call credit on my account to make a call?
If you do not have an existing call plan on your account, you will need to add call credit in order to make outbound calls to chargeable destinations.
Is there a minimum contract length?
There is no minimum contract length. We offer free cancellation and you can cancel at any time from within your online control panel.
Do I have to buy a call plan?
No, you can operate our service by simply adding call credit to your account. However to get the most out of the service, adding a call plan is preferable.
I’ve lost my account details, how can I find my user login details?
If you’ve forgotten your password, you can easily reset this using your login email address. If you don’t know the email address you use to login, you can contact our support team who will be able to assist you.
How do I cancel my VoIP services?
You can cancel your services at any time from within your account in the Cancel a Service section. Select the items you wish to cancel and then click on Cancel. We will send a confirmation email to the associated email address for the account containing a link you need to click on. This will fully cancel the service. Please note that if this last step is not done, the items will remain on the account and you will still be charged going forward.
Can I pay with Paypal?
Unfortunately we only accept payment via Credit/Debit Card or Direct Debit.
How do I change my account details?
Once logged into your account, go to Your Profile and you’ll be able to change your account details.