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A common issue, if you experience audio issues while using a headset, it is likely a connection issue.

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There can be a handful of reasons that may result in you not being able to make calls via your VoIP handset.

Generally this is down to an issue with the time zone settings.

There’s a number of reasons that cause no audio on calls, such as firewalls, faulty connections or incorrect configurations.

The most common cause of call audio quality issues is the quality and capacity of the Internet connection.

If your handset is showing an IP address of 192.168.0.160, this means that the device is not receiving an IP address from your broadband router.