You will need to configure the phone manually as we do not offer a provisioning service. This is relatively straight forward using our Help Guides, or if you do get stuck, our support team can put you on the right path.
How do I connect my phone to my new Goldfish.ie VoIP number?
Depends on the phone! See here for our Help Guides for phone setups.
What is Call Whisper and do I need it?
Call Whisper is a recording that is played to you when receiving an incoming call. This is useful if you are operating multiple businesses and need to know what number the call came on.
Will I lose my number if I miss a payment?
If you miss a payment, we shall notify you immediately and suspend the numbers in your account from further use. Once the payment has been cleared, the numbers will become active again. Should we not receive payment in due course (usually a month or two), the number would eventually be cancelled and we cannot guarantee that we can regain it for you.
How much does it cost to port a number?
It’s €5 to port a number to us from another provider.
How long does it take to port a number?
Once we have verified the porting forms that we send to you and take payment, the port can be undertaken very quickly, usually on the same working day. We will ensure there is little to no gap in your service.
How can I port a number to Goldfish.ie?
To begin the process all you need to do is download a copy of our porting form from our website, print it off and complete it before sending it back to us at support@goldfish.ie. We’ll also need a copy of your existing landline phone bill. Once we have received these, you’ll be issued with a one-off €5 porting fee in your account. Once we receive payment, the port shall go ahead, usually taking no more than 48 hours.