Usually, this is down to an issue where you are sending the call. For example, if you are sending the call to an external mobile, check to make sure the mobile can receive calls. Also, make sure you have enough call credit or a call plan if you are intending on forwarding calls.
Can I set a different routing plan for when we’re closed for business?
Yes, you can set a different routing plan for Out of Hours from your online control panel.
Can I play a message to the caller before it starts ringing my phones?
Yes, be sure to set step one in the Routing Wizard to Play a Message to the Caller and then select the audio file you want to play at the beginning of the call.
Can I divert my Goldfish.ie number to an external number?
Yes, you can do this by using the Routing Wizard and selecting the option Send the call to one or more internal/external destinations. Enter the external number where you want forward to. Note that in order to send the call to an external destination, you will need call credit or a valid call plan for this to work.
What options can I assign for calls to follow?
You have many options to choose from, such as forwarding the call to an external number, send the call to your IP phones, directing the call to voicemail, etc. These are all available to you from within the Routing Wizard.
How do I use the Routing Wizard?
The Routing Wizard is where you can set the routing for your number. You set up each step one after the other (Step 1, Step 2, Step 3… ) before deciding how to end the call, be it by sending the call to voicemail or hanging up. A full guide can be found here.