You will need to configure the phone manually as we do not offer a provisioning service. This is relatively straight forward using our Help Guides, or if you do get stuck, our support team can put you on the right path.
How do I get started with Goldfish.ie?
You can sign up online to a VoIP number and have it operational within minutes. You can also add call plans, extra features and more through the signup process.
How do I connect my phone to my new Goldfish.ie VoIP number?
Depends on the phone! See here for our Help Guides for phone setups.
What is Call Whisper and do I need it?
Call Whisper is a recording that is played to you when receiving an incoming call. This is useful if you are operating multiple businesses and need to know what number the call came on.
Can I make and receive calls from anywhere in the world?
Yes, as our service is cloud-based, you can be anywhere in the world with an Internet connection and receive calls for free.
What is VoIP?
VoIP stands for Voice over Internet Protocol and lets you make and receive calls through an existing Internet connection, rather than the traditional copper wires of the PSTN. It achieves this by converting the voice signal from an ordinary phone into a digital signal, which travels over the Internet, and then converts it back.
Can I have more than one voicemail mailbox?
Each VoIP number comes with it’s own mailbox, so if you need more mailboxes you would need to subscribe to extra VoIP numbers.
Do I need to set up my voicemail manually?
No, our voicemail boxes are set up straight away after you have purchased a number with us. However we recommend you set a custom greeting as our default option is a one-size-fits-all greeting which you will likely want to change.
How can I access my voicemail messages?
All your messages are accessible via your online control panel. Alternatively, you can access your voicemail from a connected VoIP device by dialling 8000. This will take you to the main voicemail menu. Select option 1 to listen to new messages.
How do I change my voicemail greeting message?
You can choose to add an audio file to your online control panel and then set this in the routing, or alternatively you can dial 8000 from your VoIP device and then choose option 0 followed by option 4 (record your unavailable message). You should then be prompted to re-record your greeting.