With a few exceptions, you can use any 3rd party softphones with our service. If you have any issues configuring them, contact our support team who will lend a helping hand.
Do you provide a softphone for me to use?
Yes! All Goldfish.ie customer have access to our own custom designed softphone. Babelphone is our browser-based VoIP softphone. No download or installation is required, all you need is the URL and your SIP ID and Password.
What is a ‘soft-phone’ and is it better than a regular desk phone?
A softphone is a piece of software (often free) that can be installed on a computer, giving you the ability to make and receive calls through a connected headset. These can often be more useful as they offer a sense of flexibility over hardware phones.
My calls aren’t following the assigned routing, what could be the issue?
Usually, this is down to an issue where you are sending the call. For example, if you are sending the call to an external mobile, check to make sure the mobile can receive calls. Also, make sure you have enough call credit or a call plan if you are intending on forwarding calls.
Can I set a different routing plan for when we’re closed for business?
Yes, you can set a different routing plan for Out of Hours from your online control panel.
Can I play a message to the caller before it starts ringing my phones?
Yes, be sure to set step one in the Routing Wizard to Play a Message to the Caller and then select the audio file you want to play at the beginning of the call.
Can I divert my Goldfish.ie number to an external number?
Yes, you can do this by using the Routing Wizard and selecting the option Send the call to one or more internal/external destinations. Enter the external number where you want forward to. Note that in order to send the call to an external destination, you will need call credit or a valid call plan for this to work.
What options can I assign for calls to follow?
You have many options to choose from, such as forwarding the call to an external number, send the call to your IP phones, directing the call to voicemail, etc. These are all available to you from within the Routing Wizard.
How do I use the Routing Wizard?
The Routing Wizard is where you can set the routing for your number. You set up each step one after the other (Step 1, Step 2, Step 3… ) before deciding how to end the call, be it by sending the call to voicemail or hanging up. A full guide can be found here.
Can I configure multiple menus and submenus?
Yes, you can configure as many menus and submenus as you like by subscribing to Call Director.